Privacy Policy | Your Data, Our Commitment

1. Who we are

Awidsoft Technologies (“Awidsoft”, “we”, “us”, or “our”) is a technology company headquartered in Dubai, United Arab Emirates.

2. Scope

This policy applies to personal data we process when you:

• Visit awidsoft.com or our sub-domains;
• Use our products, apps, or services, or engage with us via support, sales, or events;
• Receive our marketing or participate in surveys, promotions, or beta programs.

Where we process data on behalf of our business customers, our processing is governed by a data processing agreement (DPA) with that customer. In such cases, please refer to the customer’s privacy policy as the data controller.

3. Data we collect

Data you provide

• Account data (name, email, phone, company, job title, password).
• Support and communications (tickets, chat, emails, call recordings where permitted).
• Billing details (billing address, VAT/TIN, limited payment info via our providers).
• Content you submit (forms, feedback, files, attachments).

Data we collect automatically

• Device & usage data (IP address, browser, OS, pages viewed, clicks, referring URLs, timestamps).
• Cookies and similar technologies (see Cookies & analytics).
• Crash/diagnostics and performance telemetry.

Data from third parties

• Analytics & advertising partners (e.g., Google Analytics, Microsoft Clarity, LinkedIn, Meta).
• Public sources and business databases for B2B lead enrichment where permitted by law.

4. How we use your data

• Provide, operate, and improve our websites, products, and services.
• Create and manage accounts; authenticate users; provide customer support.
• Process orders, invoicing, and payments via our payment providers.
• Monitor performance, debug issues, and enhance security and fraud prevention.
• Send service communications (updates, security notices, transactional emails).
• Send marketing communications when you opt-in or where permitted by law.
• Comply with legal obligations and enforce our terms, policies, and agreements.

5. Legal bases

Where GDPR/UK GDPR applies, we process personal data under one or more of the following legal bases:

• Consent (e.g., certain marketing, optional cookies).
• Contract (to deliver the services you requested).
• Legitimate interests (e.g., service improvement, security, B2B marketing).
• Legal obligations (e.g., tax, accounting, regulatory requirements).

6. Cookies & analytics

We use cookies and similar technologies to operate our site, remember preferences, analyze traffic, and measure campaigns.

Analytics

• Google Analytics: Helps us understand website usage and improve user experience.
• Microsoft Clarity: Provides aggregate insights into user interactions (e.g., clicks, scrolls).

7. Marketing & communications

We may send you newsletters, product updates, and promotional content with your consent or under applicable rules.

8. Sharing & disclosure

We may share personal data with service providers, business partners, advisors, and authorities where required by law. We do not sell personal data.

9. International data transfers

Your data may be processed in countries outside your own with appropriate safeguards in place.

10. Data security

We apply safeguards to protect personal data against unauthorized access, alteration, or destruction.

11. Data retention

We retain personal data only as long as necessary for the purposes outlined in this policy.

12. Your privacy rights

You may have rights to access, correct, delete, or restrict the processing of your data, and more depending on applicable law.

13. Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect their data.

14. Third-party websites & social media

We are not responsible for the privacy practices of linked third-party websites.

15. Changes to this policy

We may update this policy and post the revised version with a new effective date.

16. Contact us

Email: info@awidsoft.com

Postal: Office #95, 4th Floor, 5Stars Business Center, Al Barsha 1, Dubai, UAE

Telephone: +971 58 581 0889